Since 1993 / Australian distributor for Carpigiani / National service team
How to Open an Ice Cream Shop
Everything you need to make, display and sell your own ice cream, from batch freezers and display cabinets to ingredients, packaging, training and finance, supplied and serviced by Majors Group across Australia.
Talk to a specialistIce cream machines
What you need to open an ice cream shop
An ice cream shop runs on a simple production line: make the mix, freeze it, harden and store it, then display and serve it.
How to open an ice cream shop, step by step
Plan your concept and site
Decide on your menu, price point and customer, then choose a location with strong foot traffic.
Size your production
Estimate peak-day servings and pick batch freezer capacity, cabinet size and storage to match.
Design the fit-out
Plan the counter, cabinet and production area, plus power, water and ventilation. See our shop fit solutions.
Build your menu
Choose your bases and flavours, add ripples and toppings, and cost every recipe.
Launch and promote
Open with branded cups and packaging and a menu your customers will share.
Technology other brands don't offer
The brands we represent engineer their own control systems and refrigeration, giving you features, functionality and efficiency you won't get from everyday equipment. Features vary by model, so ask us which machines include them.
Hard-O-Tronic®
Detects when gelato reaches the ideal texture and holds it there until the batch is extracted, so every batch is consistent.
Teorema remote diagnosis
Monitor the machine over the internet. Our technicians can see what the machine sees, for faster service and less downtime.
Crystal program
Semi-dense Crystal gelato for gelato cakes and take-away tubs, filled straight from the batch freezer with the Crystal dispensing door.
Self-pasteurisation
Soft serve machines that pasteurise their own mix, so full wash-downs can be spaced out to as long as 42 days.
Black-out protection
After a power or water outage the machine checks time and temperature, then resumes or re-pasteurises to keep the mix safe.
Scheduled start
Production, pasteurisation and storage programs run automatically, for example overnight, so you open ready to serve.
Direct expansion cylinders
Optimised refrigeration for quicker freeze-down, less product waste, higher quality and lower energy use.
Techfrost blast freezing
Gelato hardening from −10 °C to −18 °C in 15 minutes, and blast chilling from +90 °C to +3 °C in 90 minutes.
Backed by Majors Group from day one
Since 1993 we have helped businesses of every size open and grow, with showrooms in Sydney, Melbourne, Brisbane and Perth and delivery, installation and service across Australia.
Training
Hands-on training for you and your staff, including Carpigiani Gelato University courses.
Training →Marketing support
Help to launch and promote your business, from flavour ideas to custom-branded cups, spoons and packaging.
Branding & packaging →Experienced team & service
Backed by our highly experienced team across Australia and New Zealand: more than 100 people, including our national service team. Genuine parts and qualified technicians across Australia. Service: 1300 005 777.
Book a service →Custom services for your new business
A new shop needs more than machines. We tailor the training, recipes, ingredients, packaging and fit-out to your concept.
Customised training
Full training built around your menu, your machines and your staff, including Carpigiani Gelato University courses.
Custom recipes
We develop recipes and flavours for your brand, then trial them with you before they reach your menu. See our recipe ideas.
Custom bases and premix
Your own base or premix for gelato, ice cream, frozen yoghurt, sorbet or açaí, blended to your recipe and supplied under your branded label.
Custom-configured machines
We configure machines to suit your product, your volumes and your site.
Branded packaging design
Our marketing team designs custom packaging in your brand style, with your logo on cups, tubs, spoons, takeaway containers and more.
Shop fit-out partners
Opening or refitting a store? We can connect you with trusted shop fit-out partners in Australia, New Zealand and South East Asia. See shop fit solutions.
Can’t find what you’re looking for? Just ask us. The answer will be yes.
Frequently asked questions
What equipment do I need to open an ice cream shop?
Most shops need a batch freezer, a display cabinet, a blast or storage freezer and serving packaging. Many also add a pasteuriser to make mix from scratch. Our specialists put together the right package for your volume and space.
How much does it cost to open an ice cream shop?
It depends on your fit-out, the size of your equipment and your location. We quote the exact equipment you need and can spread the cost with finance. Call 1800 625 677.
Can I make ice cream and gelato on the same machine?
Yes. The same families of batch freezers make ice cream, gelato and sorbet. The difference is mostly in the recipe and how much air is whipped in.
Do you help with shop fit-out?
Yes. We help plan the counter and production area and can recommend local cabinet makers and shopfitters. See our shop fit gallery.
Do you offer training?
Yes. We train you and your staff on production and machine care, and offer Carpigiani Gelato University courses.
Who services the machines?
Our national service team, with genuine spare parts and qualified technicians across Australia. Call service on 1300 005 777.
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