Sales 1800 625 677 Service 1300 005 777
Customer service, customised for your business
Every business is different, so our service is too. Majors Group customises training, recipes, ingredients, machines, packaging and support around the way you operate, whether you run one shop or a national chain.
Partnering with businesses from single shops to enterprise chains
People, including our national service team
Australia, New Zealand and South East Asia: delivery, installation, service and genuine parts
Training and recipes made for your menu
Our chefs and trainers work with your team on your products, so your staff can make them the same way every day.
Customised training
Full training built around your menu, your machines and your staff, including Carpigiani Gelato University courses.
Custom recipes
We develop recipes and flavours for your brand, then trial them with you before they reach your menu. See our recipe ideas.
Custom bases and premix
Your own base or premix for gelato, ice cream, frozen yoghurt, sorbet or açaí, blended to your recipe and supplied under your branded label.
Machines configured for the way you work
From a single machine on the counter to a full production line, the equipment is set up for what you make.
Custom-configured machines
We configure machines to suit your product, your volumes and your site.
Gelato and ice cream factory
Planning a production kitchen or a factory? We supply the equipment and support to make gelato and ice cream at scale.
Your brand on everything you serve
We supply the packaging, design it in your brand style and can help with the shop itself.
Marketing and design services
Our marketing team designs custom packaging in your brand style, with your logo on cups, tubs, spoons, takeaway containers and more.
Shop fit-out partners
Opening or refitting a store? We can connect you with trusted shop fit-out partners in Australia, New Zealand and South East Asia. See shop fit solutions.
Ordering, accounts and service that save you time
Order online, keep track of your account and leave machine care to our technicians.
Online ordering portal
Our custom-developed online portal makes ordering faster and more efficient. See how it works for chains.
Accounts dashboard
Keep track of your account through the accounts dashboard built into the portal.
Preventive maintenance
Scheduled maintenance by qualified technicians keeps your machines running and helps prevent breakdowns.
Managed services
Prefer to hand it over? Ask us about managed services for your equipment and supply.
Customer service: frequently asked questions
What can Majors Group customise for my business?
Training, recipes, bases and premix with branded labels, machine configuration, packaging design, online ordering and service plans. Tell us what you need and we will build it around your business.
Can you make a base or premix just for my business?
Yes. We blend bases and premix to your recipe and supply them under your branded label.
Can you put my brand on packaging?
Yes. Our marketing team designs custom packaging in your brand style, with your logo on cups, tubs, spoons, takeaway containers and more.
Do you offer preventive maintenance?
Yes. Scheduled maintenance by qualified technicians keeps your machines running and helps prevent breakdowns. We also offer managed services.
Can you recommend a shop fitter?
Yes. We can connect you with trusted shop fit-out partners in Australia, New Zealand and South East Asia.
What if I need something that is not listed here?
Just ask us. The answer will be yes.
Can’t find what you’re looking for?
Just ask us. The answer will be yes.
Sales 1800 625 677 · Service 1300 005 777