Gelato and soft serve machine service and repairs
Breakdown repairs, preventive maintenance and genuine spare parts for gelato, soft serve, frozen yoghurt and refrigeration equipment across Australia.
Four ways we keep your machines running
Breakdown repairs
Fast fault-finding and repairs with genuine parts carried in our service vehicles. Book a repair
Preventive maintenance
A scheduled check-up with all consumable parts replaced. Ask about a Planned Maintenance Program for your machines and budget. Book maintenance
Genuine spare parts
Parts and consumable service kits for every brand we supply, and many others. Send us the model and serial number. Request a part
Installation and training
New machines are installed and set up by our technicians, with operation and cleaning training for your team. Training
Book a service in four steps
Book online at any time, including after hours. Many issues can be solved over the phone without a call-out.
Find the model and serial number
It is on the data plate, usually at the back or side of the machine.
Take photos or a short video
Show the fault, any error message on the display and the data plate.
We confirm and attend
We confirm the booking, bring genuine parts where possible and give you a service report.
Please note: all service jobs, including warranty, are charged in advance of technician attendance. If the issue is assessed as a warranty issue, the charges are refunded in full. Credit card pre-authorisation is required before a technician can attend. See our service rates
Equipment we service
We service every brand we supply, and carry parts for many other brands.
Talk to the service team
National Service Centre
1 Export Drive, Brooklyn VIC 3012
Call 1300 005 777 · SMS 0477 070 016
Monday to Friday, 7:00 am to 4:00 pm
Service in New Zealand
Majors Group also services equipment across New Zealand from Auckland and Christchurch.
Call 0508 625 677 · New Zealand service
Service: frequently asked questions
Does Majors Group provide commercial refrigeration service and repairs?
Yes. Majors Group provides commercial refrigeration service, maintenance, repairs, troubleshooting and technical support for a wide range of foodservice refrigeration equipment. Our technicians help minimise downtime and keep your business operating efficiently.
What equipment can Majors Group service?
Gelato and ice cream display cabinets, frozen yoghurt and soft serve machines, batch freezers, pasteurisers, blast freezers, ISA, BRX and IFI refrigerated and pastry display cabinets, slush machines, underbench refrigeration, freezer rooms and commercial refrigeration systems.
Do you offer preventive maintenance?
Yes. A regular check-up with all consumable parts replaced improves performance, reduces energy consumption, extends equipment life and minimises unexpected breakdowns. Ask about a Planned Maintenance Program tailored to your machines and budget.
Can you provide emergency repairs?
Yes. We know a breakdown can mean lost stock and lost sales. Call 1300 005 777 during business hours, or lodge a request online after hours, and our team will diagnose and resolve the issue as quickly as possible.
What information should I have ready?
The machine model and serial number (on the data plate), photos or a short video of the fault and any error message, and a description of what happened.
Do you supply spare parts for machines you did not sell?
Yes. We carry an extensive range of parts for the brands we supply and for many other brands. Send us the model and serial number and we will check.
How much does a service call cost?
Rates depend on the time and day of the visit. See our current service rates. All rates exclude GST, and major repairs over $500 are quoted before work starts.
Is warranty work charged?
All service jobs, including warranty, are charged in advance of technician attendance. If the issue is assessed as a warranty issue, the charges are refunded in full.
Why choose Majors Group for refrigeration service?
With over 30 years of industry experience, Majors Group combines technical expertise, genuine spare parts, preventive maintenance programs and support across Australia and New Zealand to keep your equipment operating at peak performance.
Need a technician or genuine parts?
Book online, call or SMS the service team. The more detail you give, the faster we can help.
Service 1300 005 777 · SMS 0477 070 016
Supplying and servicing since 1993
Authorised technicians
Carried in our service vehicles
Our attendance goal