Service · Genuine parts · Preventive maintenance

Gelato and soft serve machine service and repairs

Breakdown repairs, preventive maintenance and genuine spare parts for gelato, soft serve, frozen yoghurt and refrigeration equipment across Australia.

Our service

Four ways we keep your machines running

01

Breakdown repairs

Fast fault-finding and repairs with genuine parts carried in our service vehicles. Book a repair

02

Preventive maintenance

A scheduled check-up with all consumable parts replaced. Ask about a Planned Maintenance Program for your machines and budget. Book maintenance

03

Genuine spare parts

Parts and consumable service kits for every brand we supply, and many others. Send us the model and serial number. Request a part

04

Installation and training

New machines are installed and set up by our technicians, with operation and cleaning training for your team. Training

How to book

Book a service in four steps

Book online at any time, including after hours. Many issues can be solved over the phone without a call-out.

01

Find the model and serial number

It is on the data plate, usually at the back or side of the machine.

02

Take photos or a short video

Show the fault, any error message on the display and the data plate.

03

Send your request

Book online, call 1300 005 777 or SMS 0477 070 016.

04

We confirm and attend

We confirm the booking, bring genuine parts where possible and give you a service report.

Please note: all service jobs, including warranty, are charged in advance of technician attendance. If the issue is assessed as a warranty issue, the charges are refunded in full. Credit card pre-authorisation is required before a technician can attend. See our service rates

What we service

Equipment we service

We service every brand we supply, and carry parts for many other brands.

Contact

Talk to the service team

National Service Centre

1 Export Drive, Brooklyn VIC 3012

Call 1300 005 777  ·  SMS 0477 070 016

Monday to Friday, 7:00 am to 4:00 pm

Service in New Zealand

Majors Group also services equipment across New Zealand from Auckland and Christchurch.

Call 0508 625 677  ·  New Zealand service

FAQ

Service: frequently asked questions

Does Majors Group provide commercial refrigeration service and repairs?

Yes. Majors Group provides commercial refrigeration service, maintenance, repairs, troubleshooting and technical support for a wide range of foodservice refrigeration equipment. Our technicians help minimise downtime and keep your business operating efficiently.

What equipment can Majors Group service?

Gelato and ice cream display cabinets, frozen yoghurt and soft serve machines, batch freezers, pasteurisers, blast freezers, ISA, BRX and IFI refrigerated and pastry display cabinets, slush machines, underbench refrigeration, freezer rooms and commercial refrigeration systems.

Do you offer preventive maintenance?

Yes. A regular check-up with all consumable parts replaced improves performance, reduces energy consumption, extends equipment life and minimises unexpected breakdowns. Ask about a Planned Maintenance Program tailored to your machines and budget.

Can you provide emergency repairs?

Yes. We know a breakdown can mean lost stock and lost sales. Call 1300 005 777 during business hours, or lodge a request online after hours, and our team will diagnose and resolve the issue as quickly as possible.

What information should I have ready?

The machine model and serial number (on the data plate), photos or a short video of the fault and any error message, and a description of what happened.

Do you supply spare parts for machines you did not sell?

Yes. We carry an extensive range of parts for the brands we supply and for many other brands. Send us the model and serial number and we will check.

How much does a service call cost?

Rates depend on the time and day of the visit. See our current service rates. All rates exclude GST, and major repairs over $500 are quoted before work starts.

Is warranty work charged?

All service jobs, including warranty, are charged in advance of technician attendance. If the issue is assessed as a warranty issue, the charges are refunded in full.

Why choose Majors Group for refrigeration service?

With over 30 years of industry experience, Majors Group combines technical expertise, genuine spare parts, preventive maintenance programs and support across Australia and New Zealand to keep your equipment operating at peak performance.

Get in touch

Need a technician or genuine parts?

Book online, call or SMS the service team. The more detail you give, the faster we can help.

Service 1300 005 777  ·  SMS 0477 070 016

30+ years

Supplying and servicing since 1993

Factory trained

Authorised technicians

Genuine parts

Carried in our service vehicles

Same day

Our attendance goal

Request Call Back