Gelato and soft serve machine service and repairs
Breakdown repairs, preventive maintenance and genuine spare parts for gelato, soft serve, frozen yoghurt and refrigeration equipment across Australia. Every service technician is trained by the manufacturers.
Four ways we keep your machines running
Breakdown repairs
Fast fault-finding and repairs with genuine parts carried in our service vehicles.
Preventive maintenance
A scheduled check-up with all consumable parts replaced.
Genuine spare parts
Parts and service kits for every brand we supply.
Installation and training
New machines installed and set up, with training for your team.
Trained by the manufacturers
Manufacturer trained
All service technicians are trained by the manufacturers.
Genuine parts on board
Carried in our service vehicles.
Phone support first
Many issues are solved without a call-out.
Service across Australia and New Zealand
Australia
- Melbourne
- Sydney
- Brisbane
- Perth
- Adelaide
- Hobart
Service 1300 005 777
New Zealand
- Auckland
- Christchurch
Call 0508 625 677
Equipment we service
We service every brand we supply, and carry parts for many other brands.
Book a service in four steps
Book online at any time, including after hours. Many issues can be solved over the phone without a call-out.
Find the model and serial number
It is on the data plate, usually at the back or side of the machine.
Take photos or a short video
Show the fault, any error message on the display and the data plate.
Send your request
Book online, call 1300 005 777 or SMS 0477 070 016.
We confirm and attend
We confirm the booking, bring genuine parts where possible and give you a service report.
Please note: all service jobs, including warranty, are charged in advance of technician attendance. If the issue is assessed as a warranty issue, the charges are refunded in full. Credit card pre-authorisation is required before a technician can attend. See our service rates
Request the user manual for your machine
- Find the model and serial number on the data plate, usually at the back or side of the machine.
- Send the form and our service department emails you the manual.
Service: frequently asked questions
Are Majors Group service technicians trained by the manufacturers?
Yes. All Majors Group service technicians are trained by the manufacturers of the equipment they service, and they carry genuine parts and service kits in our service vehicles.
Does Majors Group provide commercial refrigeration service and repairs?
Yes. Majors Group provides commercial refrigeration service, maintenance, repairs, troubleshooting and technical support for a wide range of foodservice refrigeration equipment. Our technicians help minimise downtime and keep your business operating efficiently.
What equipment can Majors Group service?
Gelato and ice cream display cabinets, frozen yoghurt and soft serve machines, batch freezers, pasteurisers, blast freezers, ISA, BRX and IFI refrigerated and pastry display cabinets, slush machines, underbench refrigeration, freezer rooms and commercial refrigeration systems.
Do you offer preventive maintenance?
Yes. A regular check-up with all consumable parts replaced improves performance, reduces energy consumption, extends equipment life and minimises unexpected breakdowns. Ask about a Planned Maintenance Program tailored to your machines and budget.
Need a technician or genuine parts?
Book online, call or SMS the service team. The more detail you give, the faster we can help.
Service 1300 005 777 · SMS 0477 070 016
Supplying and servicing since 1993
Every service technician
Carried in our service vehicles
Our attendance goal