Frequently asked questions

Machines, display cabinets, ingredients, packaging and consumables for gelato, ice cream, soft serve, frozen yoghurt, sorbet, shakes, açaí and frozen pastry businesses. We are the official importer of brands including Carpigiani, ISA, Techfrost and Rubicone, plus Gelmatic soft serve machines, and we have supplied frozen dessert businesses since 1993.

Yes. Our showrooms in Melbourne, Sydney, Brisbane, Adelaide and Perth are set up for live demonstrations and hands-on recipe development. Call 1800 625 677 or send us a message to book a time.

Tell us what you want to serve, how much you expect to sell and how much space and power you have. Our consultants match the machine and cabinet to your menu and volume, so you do not overspend or buy a machine that cannot keep up.

Use the "Get today's price" button on any product, or request a quote for several items at once. You can also call sales on 1800 625 677.

Yes. We partner with everyone from a single café to quick service restaurant chains and large enterprises, and we have been doing it for more than 30 years.

Yes. Trade in your existing gelato, soft serve or frozen dessert machine or display cabinet and put the value towards a new one. Talk to us about a trade-in.

Yes. Recipe training is part of every Carpigiani installation, covering gelato, ice cream, sorbet, frozen yoghurt, pastry and more. Our team develops recipes with you in our showrooms, using the same ingredients you will use in your shop.

Yes. Gelmatic owners can have one-on-one monthly training, with soft serve recipe development and new Rubicone flavours to keep the menu fresh.

Yes. We help with menu and product development: which flavours to start with, how to add vegan, lactose-free or protein options, and how to use toppings, coatings and variegates to lift your average sale.

Gelato bases, pastes and variegates, soft serve and frozen yoghurt mixes, vegan mixes, toppings and coatings, including Rubicone. See our ingredients range.

Often, yes. If you need a signature flavour or a product for a chain, talk to us about a custom solution. Call 1800 625 677.

Yes. New machines are installed and set up by our technicians, with one-on-one operation, cleaning and recipe training so your team can produce from day one.

Carpigiani's gelato school, with courses for beginners, experienced operators and food service. See Carpigiani Gelato University.

Yes. Ask us about refresher and staff training when your team changes. See training or call 1800 625 677.

No. Many of our customers start with no experience. Training, recipes and our business guides take you from the first idea to opening day.

Yes. Our finance team arranges equipment finance with lending partners, so you can quote, finance and order in one place. See finance options.

Terms of 1 to 4 years with weekly repayments, no ongoing account fees (a one-off establishment fee only), and you own the equipment at the end of the term.

In most cases your business name, ABN, contact details and the equipment you want. Many applications can be submitted in minutes, and the lender will tell us if anything else is needed.

Start-up finance options may be available, depending on lender requirements.

Often, yes, subject to lender approval. Many lenders also consider quality used and refurbished equipment.

Call our finance team on 03 9981 0298, or call sales on 1800 625 677.

Finance keeps your working capital free for stock, staff and marketing while the new equipment starts earning.

Gelato and ice cream cups, takeaway tubs and lids, drink cups, paper spoons, cake boxes and food containers. See packaging.

Yes. Send your logo or artwork, we send back a free digital mock-up with a quote, and once you confirm we produce your branded cups, tubs or spoons. See custom branded packaging.

Yes, minimums depend on the item. For example, branded 95 mm paper spoons start at 5 cartons. Ask us for the minimum on the item you want.

Our packaging materials are certified (QS, HACCP and SGS) and audited annually. Samples are available in our showrooms.

Yes. Machines, ingredients, packaging and consumables come from one supplier, on one account.

Our own service team: factory-trained technicians Australia-wide, using genuine parts. We do not hand your machine to a stranger.

Call 1300 005 777 or SMS 0477 070 016, or lodge a service request online at any time, including after hours. Include the model, serial number and what the machine is doing.

Yes. We hold an extensive range of genuine parts for every brand we supply, plus parts for many other brands. Request a part with your model and serial number.

Yes. A scheduled check-up replaces all consumable parts to keep the machine at peak performance, lower energy use and extend its life. We also tailor Planned Maintenance Programs to your machines and budget.

Yes. Our team gives qualified advice over the phone on 1300 005 777, and many issues are solved without a call-out. Some Carpigiani machines also support Teorema remote diagnosis, so our technicians can see what the machine sees.

Yes. Our service team covers Australia. Talk to us about your location when you buy.

All service jobs, including warranty jobs, are charged before the technician attends, with a credit card pre-authorisation. If the fault is assessed as a warranty issue, the charge is refunded in full. See service rates.

Yes. We help from the first idea to opening day: equipment selection, store layout, menu, finance, training and launch marketing. Start with our business guides for gelato, ice cream, frozen yoghurt, frozen pastry.

We plan the equipment and layout with you and deliver fit-out projects with our shop fitting partner, Instyle Projects. See shop fitting.

Yes. We help you launch and promote the business, from flavour and menu ideas to custom-branded cups, spoons and packaging.

More than 100 people across Australia and New Zealand, including our national service team.